bg999 Privacy Policy

This Privacy Policy ("Policy") describes how bg999 ("the Platform", "we", "us", "our") collects, uses, stores, and discloses personal data obtained from individuals ("you", "the Player", "the User") who register for or access the bg999 platform at https://bg999.im.

This Policy applies to all personal data processed in connection with your use of the bg999 website, mobile-optimised interface, account dashboard, payment services, customer support channels, and any promotional communications issued by bg999. It applies to players based in Bangladesh and to any other individuals who access the platform from any location.

This Policy should be read alongside the bg999 Terms and Conditions and the Responsible Gaming Policy. By creating a bg999 account or by continuing to use the platform after this Policy has been updated, you acknowledge that you have read and understood its contents. If you do not agree with any aspect of this Policy, you must cease using the platform and may contact us to close your account.

bg999 collects personal data across several categories depending on how you interact with the platform. The table below provides a structured overview of the data types we process and the primary reason for collecting each.

Where you choose not to provide data that is marked as mandatory during registration or verification, bg999 may be unable to open your account, process transactions, or continue providing services to you.

bg999 collects personal data through the following channels and mechanisms:

3.1 Directly From You

The majority of data bg999 holds about you is provided directly by you during account registration, the KYC verification process, deposit and withdrawal requests, contact with our support team, and participation in promotional campaigns. You are in control of the primary data we hold.

3.2 Automatically Through Platform Use

When you access the bg999 platform, our systems automatically record certain technical data including your IP address, device identifiers, session duration, pages visited, game interactions, and browser characteristics. This data is collected using server logs, session tracking, and cookies (see Section 7 for full cookie details). This automated collection cannot be disabled while you are actively using the platform, as it is integral to service delivery and security.

3.3 From Third-Party Service Providers

bg999 may receive supplementary information about you from trusted third-party service providers engaged to assist with KYC verification, payment processing, and fraud detection. For example, identity verification partners may provide a confirmation result after checking your submitted documents against official databases. bg999 uses this information solely for the purpose for which it was requested.

3.4 From Publicly Available Sources

In limited circumstances related to fraud prevention or AML obligations, bg999 may cross-reference information you have provided against publicly available sources such as sanctions lists or adverse media databases. This is a compliance function and is not used for marketing or profiling purposes.

bg999 uses your personal data for the following specific purposes:

• Account creation and management: Registering your account, verifying your identity, managing your profile settings, and maintaining your account in good standing.
• Payment processing: Facilitating deposits via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, processing withdrawal requests, and maintaining accurate transaction records in BDT.
• KYC and regulatory compliance: Verifying your age (21+), identity, and residential address in accordance with our anti-money laundering and responsible gaming obligations.
• Fraud prevention and platform security: Detecting and investigating suspicious activity, preventing multiple account registrations, identifying bet manipulation, and protecting the integrity of the bg999 platform.
• Customer support: Responding to your enquiries, resolving disputes, and maintaining records of communications for quality assurance and compliance purposes.
• Responsible gaming: Monitoring your betting patterns to identify potential problem gambling indicators, applying limits you have set, and proactively reaching out where our systems flag a concern.
• Service improvement: Analysing aggregated and anonymised usage data to improve platform performance, game selection, and the overall player experience.
• Marketing and promotions: Sending you relevant bonus offers, tournament notifications, and seasonal promotions — but only where you have opted in to receive such communications (see Section 12).
• Legal and regulatory obligations: Retaining records as required by applicable law, responding to lawful requests from regulatory authorities, and pursuing or defending legal claims.

bg999 processes your personal data on one or more of the following legal grounds depending on the specific purpose:

• Contractual necessity: Processing required to fulfil our obligations to you under the bg999 Terms and Conditions, including account management, payment processing, and bet settlement.
• Legal obligation: Processing required to comply with applicable laws and regulations, including KYC verification, AML record-keeping, and cooperation with lawful authority requests.
• Legitimate interests: Processing carried out for bg999's legitimate business interests where those interests are not overridden by your rights — including fraud prevention, platform security, and service improvement using anonymised analytics.
• Consent: Processing carried out on the basis of your explicit consent — primarily the sending of marketing communications and the setting of non-essential cookies. You may withdraw consent at any time without affecting processing that took place before withdrawal.

bg999 does not sell your personal data to any third party. Data is shared only in the limited circumstances described below, and always subject to appropriate data protection obligations.

6.1 Service Providers

bg999 engages carefully vetted third-party service providers to assist with specific operational functions, including payment processing (bKash, Nagad, Rocket, Upay, Visa, Mastercard network processors), KYC and identity verification services, platform hosting and infrastructure providers, and customer support software. These providers process your data solely on bg999's instructions and are contractually prohibited from using it for any other purpose.

6.2 Game Content Providers

bg999's casino and sports betting products are powered by third-party game studios and data feed providers including providers such as Pragmatic Play, Evolution Gaming, Spribe, and others. These providers may receive limited technical data (such as session tokens and bet amounts) necessary to operate the game software. They do not receive your identity or payment data.

6.3 Legal and Regulatory Authorities

bg999 may disclose your personal data to law enforcement agencies, regulatory bodies, courts, or other public authorities where required to do so by law, court order, or where disclosure is necessary to prevent or detect crime, protect national security, or protect the vital interests of an individual. bg999 will notify you of such a disclosure where legally permitted to do so.

6.4 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of bg999's business assets, your personal data may be transferred to the successor entity. You will be notified of any such transfer and any change in the entity responsible for your data prior to the transfer taking effect, giving you the opportunity to close your account if you do not consent to the transfer.

bg999 uses cookies and similar tracking technologies to operate the platform effectively, maintain your login session, detect fraud, and — with your consent — analyse usage patterns to improve the service.

7.1 Essential Cookies

Essential cookies are required for the platform to function. They maintain your login session, remember your language preferences, enable the shopping cart and deposit flow, and provide basic security protections. These cookies cannot be disabled because the platform cannot operate without them.

7.2 Analytics Cookies

With your consent, bg999 uses analytics cookies to understand how players navigate the platform — which pages are visited most, where users encounter difficulties, and how features are used. This data is aggregated and anonymised. It is used solely to improve the bg999 platform and is not shared with advertising networks.

7.3 Preference Cookies

Preference cookies remember your platform settings such as display preferences and recently played games. These are set for your convenience and are not used for tracking or profiling.

7.4 Managing Cookies

You may manage non-essential cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies. Note that disabling certain cookies may affect the functionality of the bg999 platform, including your ability to stay logged in or complete transactions smoothly. Clearing cookies will log you out of your current session.

bg999 retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention guidelines apply:

• Account data: Retained for the lifetime of your account and for a period of five (5) years following account closure, to comply with AML record-keeping requirements and to resolve any outstanding disputes.
• Transaction records: Financial transaction data, including deposit and withdrawal records, is retained for a minimum of five (5) years from the date of the transaction in accordance with financial record-keeping obligations.
• KYC verification documents: Identity and address verification documents are retained for five (5) years following account closure or the last transaction date, whichever is later.
• Support communications: Customer support chat logs and email correspondence are retained for three (3) years from the date of the interaction, or longer if the communication relates to an ongoing dispute or legal matter.
• Analytics and behavioural data: Anonymised or aggregated analytics data may be retained indefinitely. Individual-level behavioural data linked to your account is deleted or anonymised within twelve (12) months of account closure.
• Marketing preferences: Records of your consent or opt-out status are retained indefinitely to demonstrate compliance with your communication preferences.

At the end of the applicable retention period, data is securely and permanently deleted from bg999 systems, or anonymised in a manner that makes re-identification impossible. bg999 conducts periodic data audits to ensure compliance with these retention schedules.

bg999 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. Our security posture includes the following measures:

• SSL/TLS encryption: All data transmitted between your device and the bg999 platform is encrypted using industry-standard SSL/TLS protocols. Look for the padlock icon and "https://" in your browser address bar when using bg999.
• Password hashing: Account passwords are never stored in plain text. bg999 uses modern cryptographic hashing algorithms to store password credentials in a form that cannot be reversed.
• Access controls: Access to systems holding player data is restricted to bg999 personnel with a legitimate operational need. Access is role-based, logged, and regularly reviewed.
• Infrastructure security: bg999's platform infrastructure is hosted in secure, access-controlled data centre environments with redundancy, firewall protections, and intrusion detection systems.
• Security monitoring: bg999 operates continuous security monitoring to detect anomalous activity, potential intrusions, and data integrity issues in real time.
• Incident response: In the event of a data breach that poses a risk to your rights and freedoms, bg999 will notify affected players without undue delay and take all reasonable steps to contain and remediate the incident.

As a player whose personal data is processed by bg999, you hold the following rights with respect to your information. To exercise any of these rights, contact our support team at [email protected] with the subject line "Data Rights Request".

• Right of access: You may request a copy of the personal data bg999 holds about you, along with information about how it is being used. bg999 will respond to access requests within 30 days.
• Right to rectification: If any personal data bg999 holds about you is inaccurate or incomplete, you may request that it be corrected. You may also update certain account details directly via your account dashboard.
• Right to erasure: You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent, or where processing was unlawful. This right is subject to bg999's legal retention obligations — we cannot delete data we are required by law to retain.
• Right to restrict processing: You may request that bg999 temporarily suspend the processing of your data while a dispute about its accuracy or lawfulness is being resolved.
• Right to data portability: You may request a copy of personal data you have provided to bg999 in a structured, machine-readable format, where technically feasible and where processing is based on consent or contract.
• Right to object: You may object to processing carried out on the basis of bg999's legitimate interests. bg999 will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing emails), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred before withdrawal.

bg999 will not charge a fee for handling data rights requests submitted in good faith. We may request identity verification before processing a request to ensure the security of your account data.

The bg999 platform is strictly intended for adults aged 21 years and above. bg999 does not knowingly collect personal data from individuals under the age of 21. The registration process includes an age declaration, and KYC verification is used to confirm age eligibility before withdrawals are processed.

If bg999 becomes aware that personal data has been collected from an individual under the age of 21, the relevant account will be immediately suspended, all bets voided, and the data deleted as soon as it is no longer needed for compliance purposes. Parents or guardians who believe a minor may have registered on the bg999 platform are urged to contact [email protected] immediately.

bg999 also encourages parents and guardians to use parental control tools and filtering software to restrict access to online gambling platforms on devices used by minors in their household.

bg999 may send you promotional emails, SMS messages, or in-platform notifications about bonuses, seasonal offers, new game launches, and tournaments — but only where you have given your explicit consent to receive such communications. This consent is requested during account registration and can be updated at any time via your account preference settings.

12.1 Opting Out

You may opt out of marketing communications at any time by: (a) updating your communication preferences in your account dashboard; (b) clicking the "unsubscribe" link at the bottom of any marketing email sent by bg999; or (c) contacting [email protected] with the request "Unsubscribe from marketing". Opt-out requests are processed within five (5) business days. You may continue to receive transactional and account-related communications (such as deposit confirmations, withdrawal updates, and account security alerts) regardless of your marketing preference, as these are necessary for service delivery.

12.2 No Third-Party Marketing

bg999 does not share your contact details with third-party advertisers or marketing agencies. All promotional communications you receive in connection with bg999 originate directly from bg999. Any communication claiming to be from bg999 that asks you to provide your password or payment credentials should be treated as fraudulent and reported to [email protected] immediately.

bg999 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, regulatory guidance, or the services we provide. When material changes are made, bg999 will update the "Effective Date" at the top of this page and, where practicable, notify registered players via email or an in-platform notification.

Your continued use of the bg999 platform following the publication of an updated Privacy Policy constitutes your acknowledgement of the changes. If you do not accept the updated Policy, you must cease using the platform and may contact [email protected] to request account closure and deletion of your data subject to applicable retention obligations.

bg999 recommends bookmarking this page and reviewing it periodically, particularly before making significant transactions or sharing new personal information with the platform.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bg999 handles your personal data, please contact our team using the details below. All privacy-related enquiries are handled in English during Bangladesh Standard Time (BST, UTC+6).

• Email: [email protected] — please include "Privacy Enquiry" in the subject line
• Live Chat: Available 24/7 through your bg999 account dashboard
• Response Time: Privacy-related requests are acknowledged within 48 hours and substantively responded to within 30 days