bg999 Terms & Conditions

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and bg999 ("the Platform", "we", "us", "our") governing your access to and use of the bg999 website located at https://bg999.im, including all games, sports betting markets, promotional offers, account services, and any related features made available through the platform.

By registering an account, making a deposit, placing a bet, or accessing any part of the bg999 platform, you confirm that you have read these Terms in full, that you understand them, and that you agree to be legally bound by them. If you do not agree to any part of these Terms, you must immediately cease use of the platform and close your account.

These Terms should be read in conjunction with the bg999 Privacy Policy and the Responsible Gaming Policy, both of which form part of the overall agreement between you and bg999. In the event of any conflict between these documents, these Terms shall prevail unless otherwise stated.

2.1 Age Requirement

You must be at least 21 years of age to register an account and use the bg999 platform. This is a strict requirement with no exceptions. bg999 employs age verification procedures as part of the account registration and withdrawal process. Any player found to be under 21 years of age will have their account immediately suspended, all pending bets voided, and any remaining balance returned to the payment method used for deposit, subject to verification.

2.2 Geographic Eligibility

The bg999 platform is designed for players located in Bangladesh. You are responsible for ensuring that accessing and using online gambling services is lawful in your jurisdiction. bg999 does not accept registrations from individuals in jurisdictions where online gambling is explicitly prohibited by law. By registering, you confirm that you are not accessing the platform from a restricted territory.

2.3 One Account Per Player

Each individual is permitted to hold one (1) active account on the bg999 platform. Registering multiple accounts — whether under your own identity or using another person's details — is strictly prohibited. Duplicate accounts identified by bg999 will be suspended, and any balances or pending winnings associated with the secondary account may be forfeited. If you have lost access to your account, contact support at [email protected] rather than creating a new one.

2.4 Accurate Information

You must provide accurate, current, and complete information during registration, including your full legal name, date of birth, and a valid contact email address. You must promptly update your account details if any information changes. Providing false or misleading registration information constitutes a material breach of these Terms and may result in immediate account termination.

2.5 KYC Verification

bg999 is required to conduct Know Your Customer ("KYC") verification for all players before processing withdrawals and at any other point deemed necessary for compliance or fraud prevention. KYC may require submission of a government-issued photo ID, proof of residential address, and proof of payment method ownership. Failure to complete KYC verification within a reasonable timeframe may result in withdrawal requests being held or the account being restricted.

You are solely responsible for maintaining the confidentiality of your bg999 account credentials, including your username, password, and any two-factor authentication details. You must not share your login credentials with any other person or allow any third party to access your account.

All activities conducted through your account — including bets placed, deposits made, and withdrawals requested — are your sole responsibility. If you suspect that your account has been accessed without your authorisation, you must notify bg999 support immediately by contacting [email protected].

bg999 will not be liable for any losses incurred as a result of unauthorised account access where such access resulted from your failure to maintain adequate credential security. Players are strongly advised to use a unique, complex password and to enable any available two-factor authentication option.

4.1 Accepted Payment Methods

bg999 currently accepts deposits and processes withdrawals via the following payment methods: bKash, Nagad, Rocket, Upay, Visa, and Mastercard. All transactions are processed in Bangladeshi Taka (BDT). bg999 does not impose currency conversion on player balances — your account is held and settled entirely in BDT with no foreign exchange markup.

4.2 Minimum & Maximum Limits

Minimum and maximum deposit and withdrawal amounts apply to each payment method. Current limits are displayed on the Cashier page of your account dashboard at the time of each transaction. bg999 reserves the right to adjust these limits at any time with reasonable notice to players.

4.3 Withdrawal Processing

Withdrawal requests are subject to KYC verification completion. Once KYC is approved, withdrawal requests are typically processed within fifteen (15) minutes for bKash and Nagad during standard operating hours. Processing times for other payment methods may vary. bg999 does not guarantee processing times and is not liable for delays caused by third-party payment processors, banking systems, or force majeure events.

4.4 Deposit Ownership

You may only deposit funds using payment methods registered in your own name. Depositing funds on behalf of another person, or accepting deposits from third parties into your bg999 account, is strictly prohibited. Any such activity will be treated as a material breach of these Terms and may result in account suspension and forfeiture of balances.

4.5 Anti-Money Laundering

bg999 maintains a zero-tolerance policy toward money laundering and financial crime. The platform complies with applicable anti-money laundering ("AML") standards. bg999 reserves the right to request additional documentation and to delay, withhold, or reverse transactions where there are reasonable grounds to suspect financial misconduct. Accounts found to be involved in money laundering activity will be permanently closed and reported to the relevant authorities.

bg999 offers a range of bonuses and promotional offers to eligible players from time to time. All bonuses are subject to the specific terms and conditions published at the time the offer is made, including but not limited to wagering requirements, minimum odds restrictions, eligible games, maximum bet amounts, and expiry dates. Players are responsible for reading and understanding the specific terms of each bonus before claiming it.

5.1 Wagering Requirements

Bonus funds must be wagered a specified number of times before they may be converted to withdrawable real-money balance. The applicable wagering multiplier is stated clearly on each promotion page. Only bets made with real-money balance or bonus balance on eligible games will contribute toward wagering requirements. Contribution rates vary by game type and are published alongside each offer.

5.2 Bonus Abuse

Any attempt to exploit, abuse, or manipulate bg999's bonus offers — including but not limited to creating multiple accounts to claim welcome bonuses, using automated tools to complete wagering requirements, hedging bets across accounts, or colluding with other players — is strictly prohibited. bg999 reserves the right to void bonuses, cancel associated winnings, and suspend or permanently close accounts found to be engaged in bonus abuse.

5.3 Expiry

Unclaimed or unmet bonus wagering requirements will expire after the period stated in the relevant promotion terms. Expired bonuses and any winnings generated solely from expired bonus balance will be removed from the player's account without compensation.

All bets placed on the bg999 platform are subject to the specific rules applicable to the relevant game or sports market. Players are responsible for familiarising themselves with the applicable rules before placing any bet. General rules applicable to all betting activity on bg999 are set out below.

• All bets are final once confirmed. bg999 does not accept cancellation requests for confirmed bets except in circumstances expressly permitted under the applicable market rules (e.g., event cancellation or postponement).
• bg999 reserves the right to limit or refuse any bet at its sole discretion, including bets that exceed the applicable maximum stake for a market or that appear to be placed in breach of these Terms.
• In the event of a discrepancy between a displayed price and the correct price for a market, bg999 reserves the right to void affected bets and return stakes to the player's account.
• For cricket and other sports markets: in the event of abandonment, cancellation, or postponement of a fixture, market-specific rules apply and bets may be voided or settled according to published contingency rules.
• Minimum and maximum bet amounts are displayed at the time of bet placement and may vary by market, game type, and player account tier.
• bg999 reserves the right to void bets and withhold winnings where there is reasonable evidence of match fixing, score manipulation, or other integrity breaches in relation to the relevant event.

bg999 is committed to maintaining a fair and secure gaming environment for all players. The following conduct is strictly prohibited on the platform and constitutes a material breach of these Terms:

• Using automated software, bots, scripts, or artificial intelligence tools to place bets, complete wagering requirements, or interact with the platform in any way not intended for human users.
• Colluding with other players to gain an unfair advantage in any game or betting market.
• Exploiting software errors, glitches, or technical vulnerabilities in any game or platform feature. Any winnings derived from a technical error will be voided and the player's account may be suspended.
• Attempting to access another player's account, the platform's backend systems, or any data not intended to be publicly accessible.
• Using the platform for any purpose other than personal recreational gambling, including for commercial gain, financial arbitrage, or money laundering.
• Engaging in any form of harassment, abusive language, or threatening behaviour toward bg999 staff or other players via the support chat or any other communication channel.

bg999 employs fraud detection systems and security monitoring. Accounts found to be in breach of this section may be suspended immediately, all associated bets voided, and balances withheld pending investigation. bg999 reserves the right to share information with law enforcement and regulatory bodies where required.

bg999 is committed to promoting responsible gaming and takes its duty of care toward players seriously. Gambling is intended to be an entertaining activity. bg999 strongly recommends that all players set personal limits and treat gambling as a form of entertainment rather than a source of income.

bg999 provides the following responsible gaming tools, accessible via your account dashboard at any time:

• Deposit Limits: Set daily, weekly, or monthly maximum deposit amounts. Limit reductions take effect immediately; limit increases are subject to a 24-hour cooling-off period.
• Session Time Limits: Set a maximum duration for each login session. You will be automatically logged out when your session limit is reached.
• Loss Limits: Set a maximum amount you are willing to lose within a defined period. Once reached, further bets will be declined until the limit period resets.
• Cooling-Off Period: Temporarily suspend your account for a period of your choosing (minimum 24 hours, up to 6 weeks). You may not access the platform during this period.
• Self-Exclusion: Permanently or indefinitely exclude yourself from the bg999 platform. Self-exclusion requests are actioned within 24 hours. bg999 will not send marketing communications to self-excluded players.

If you believe your gambling has become a problem, or if you are concerned about someone else's gambling behaviour, we encourage you to activate self-exclusion immediately via your account settings and to seek assistance from professional support services. You may also contact our support team at [email protected] to request immediate account restriction.

All content on the bg999 platform — including but not limited to the website design, logos, graphics, game interfaces, text, software code, and promotional materials — is the exclusive property of bg999 or its licensed content providers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the platform for personal recreational purposes only. You may not reproduce, distribute, modify, publicly display, reverse engineer, scrape, or create derivative works from any bg999 content without the express prior written consent of bg999. Any unauthorised use of bg999 intellectual property may result in account termination and legal action.

To the maximum extent permitted by applicable law, bg999 shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising from your use of, or inability to use, the bg999 platform or any service provided through it.

bg999 provides the platform on an "as is" and "as available" basis. While we make every effort to ensure continuous availability and accurate information, we do not warrant that the platform will be error-free, uninterrupted, or free from technical defects at all times. bg999 shall not be held liable for service interruptions caused by scheduled maintenance, technical failures, force majeure events, or third-party provider outages.

In jurisdictions that do not permit the exclusion of certain warranties or the limitation of certain categories of liability, bg999's liability shall be limited to the fullest extent permitted by law. Nothing in these Terms excludes liability for fraud, gross negligence, or any other matter that cannot be excluded by law.

bg999 collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By registering and using the platform, you consent to the collection and processing of your personal data as described in the Privacy Policy.

bg999 uses SSL encryption to protect data in transit and implements industry-standard security measures to safeguard stored player data. Player data is not sold to third parties. Data may be shared with third-party service providers (such as payment processors and KYC verification partners) solely to the extent necessary to operate the platform and comply with applicable legal obligations.

For full details of how your data is collected, used, stored, and protected, please review the bg999 Privacy Policy available at /privacy-policy.

bg999 reserves the right to amend, update, or replace these Terms at any time. When material changes are made, bg999 will update the "Effective Date" at the top of this page and, where practicable, notify registered players via email or in-platform notification.

Your continued use of the bg999 platform following the publication of updated Terms constitutes your acceptance of the revised agreement. If you do not accept the amended Terms, you must stop using the platform and may close your account by contacting [email protected]. bg999 recommends reviewing these Terms periodically to remain informed of any changes.

These Terms shall be governed by and construed in accordance with applicable law. In the event of any dispute arising out of or in connection with these Terms or your use of the bg999 platform, both parties agree to first attempt resolution through bg999's internal complaints procedure by contacting the support team at [email protected].

bg999's customer support team will acknowledge all formal complaints within 48 hours and aim to provide a substantive response within 7 business days. If you are not satisfied with the outcome of the internal complaints procedure, you may escalate your dispute through the appropriate legal channels available in your jurisdiction.

bg999 does not consent to class action proceedings. Any dispute must be brought on an individual basis.

If you have any questions about these Terms and Conditions, or if you wish to raise a formal complaint, please contact the bg999 support team using the details below. All support is provided in English during Bangladesh Standard Time (UTC+6).

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 via your account dashboard
• Response Time: Within 48 hours for email; typically within minutes for live chat